Refuse collection delays expected in areas serviced by Woodstock Collections Depot

18 May 2020

Residents are asked to please bear with us as COVID-19 mitigation measures will have an impact on service delivery from time to time. The City has contingencies in place to ensure that operations and service delivery continue as far as possible, while ensuring the health and safety of our staff during this time, as well as the health and safety of the public we serve

The City would like to inform residents who live in areas serviced by the Woodstock Collections Depot that they can expect delays in their refuse collection over the coming days.

A staff member at the depot has tested positive for COVID-19. As a result, the facility has been temporarily closed for approximately the next three days for deep cleaning and disinfecting. This includes disinfecting the facility and vehicles. Those who have been in contact with the staff member have been placed in self-quarantine to monitor their symptoms.

Contingency measures are being put in place to ensure that service delivery continues. Staff are provided with the appropriate personal protective gear, including gloves and masks, and sanitisers to ensure that they are adequately protected while performing their duties.

Every effort will be made to address the refuse collection backlog as soon as possible. 

Residents who live in the following affected areas (as per the schedule below) are requested to please keep their bins on their properties until their next scheduled removal day, next week:

Should there be any changes, further updates will be communicated using the City’s social media platforms. Subcouncils are also being notified. We apologise for the inconvenience.

During this time:

• Residents are requested to please keep their bins on their properties until the next scheduled removal day.
• Excess refuse that cannot fit in the wheelie bins can be bagged and will also be collected with the next removal. Residents are also implored not to resort to illegal dumping if collection delays cause refuse to build-up to the point where it cannot fit in the wheelie bins.
• We ask that residents please practice social distancing and not approach staff members as they go about their duties.
  
  Bin care
• Please wash and disinfect your wheelie bin regularly, especially when placing it outside and when bringing it back inside
• Please retain and freeze any meat product (i.e. leftover food in the form of chicken, red meat, off cuts, etc.) until collection day before placing into the bin, so as to prevent the breeding of flies
• Store your bin in a cool place, avoiding direct exposure to the sun, to reduce/prevent flies breeding in your bin. It also helps to spray your bin with insecticide to restrict and inhibit the breeding of flies.
• Where possible, practice home composting, as this will allow further space in the bin during this period.
• Please remember to wash your hands thoroughly after handling your waste
  
  Residents are encouraged to submit service requests using the following channels:
• Call 0860 103 089
• Online https://eservices1.capetown.gov.za/coct/wapl/zsreq_app/index.html
Residents should please always remember to take note of the reference number provided.

 
End

Published by:
City of Cape Town, Media Office